Customer Support Executive

Job Description Customer Support Executive
Job Title: Customer Support Executive
Company: Beom Commerce Pvt. Ltd.
Industry: Fashion & E-Commerce
Location: Gurugram
Employment Type: Full-Time
Working Days: 6 Days a Week
Role Overview
We are looking for a customer-focused and responsible Customer Support Executive to join our team at
Beom Commerce Pvt. Ltd. The candidate will be responsible for handling customer queries, resolving
concerns, providing order-related assistance, and ensuring a smooth and positive customer experience. The
role requires excellent communication skills, patience, attention to detail, and the ability to coordinate
eectively with internal teams.
Key Responsibilities

1. Handle customer queries related to products, orders, deliveries, returns, exchanges, payments, and
   other concerns.
2. Respond to customer queries professionally and provide accurate and timely information.
3. Handle customer complaints and concerns with patience and a solution-oriented approach.
4. Coordinate with internal teams such as operations, warehouse, logistics, and sales to resolve
   customer issues eciently.
5. Follow up on pending orders, returns, exchanges, refunds, and other customer-related concerns.
6. Ensure timely communication with customers regarding order status, delays, replacements, and
   other updates.
7. Maintain a professional and positive tone while communicating with customers and represent the
   brand eectively.
8. Support the team in achieving customer satisfaction and maintaining high service standards.
9. Assist with other customer support and operational activities as required.
   Skills Required
10. Excellent verbal and written communication skills.
11. Strong customer-handling and interpersonal skills.
12. Good problem-solving and decision-making abilities.
13. Basic knowledge of Microsoft Excel, Word, and Google Workspace.
14. Strong attention to detail and ability to maintain accurate records.
15. Ability to manage multiple customer queries and tasks in a fast-paced environment.
16. Positive attitude, ownership, and willingness to learn.
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Eligibility

1. Graduate from any relevant discipline.
2. 02 years of experience in customer support, customer service, e-commerce, retail, or a related eld.
3. Freshers with strong communication skills and a customer-oriented approach may also apply.
4. Candidates must be comfortable working six days a week.
5. Immediate joiners will be preferred.
   What We Oer
6. Opportunity to work with a growing fashion and e-commerce brand.
7. Hands-on exposure to customer support and e-commerce operations.
8. Opportunity to develop professional communication, problem-solving, and customer-handling skills.
9. Exposure to dierent aspects of customer experience and order management.
10. Opportunity to grow and take on greater responsibilities based on performance.
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