Customer Support Executive

Job Summary

We are looking for a Customer Support Executive with good communication skills and hands-on experience in handling customer queries and support tickets. The candidate should be comfortable working in a 24 7 rotational shift environment across 3 shifts.

Key Responsibilities

• Handle and manage customer support tickets from creation through resolution.
• Respond to customer queries through email, calls and ticketing systems.
• Understand customer issues, provide appropriate resolutions and ensure timely closure.
• Track pending tickets and follow up to meet defined SLA/TAT.
• Escalate unresolved or critical issues to the appropriate team.
• Maintain accurate records of customer interactions and resolutions.
• Coordinate with internal technical/operations teams for issue resolution.
• Ensure a professional and positive customer experience.

Candidate Requirements

• Graduate in any discipline.
• Minimum 2 years of experience in Customer Support / Helpdesk / Ticket Management.
• Experience working with ticketing or helpdesk systems.
• Good verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable working in 3 rotational shifts.
• Willing to work from office near Vaishali Metro Station, Ghaziabad.

Preferred Skills

• Customer Support
• Ticket Management
• Helpdesk
• Customer Service
• SLA Management
• Email Support
• Voice Support
• Escalation Management
• CRM / Ticketing Tools

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.