Customer Support Executive

Job Overview

We are looking for a Customer Support Executive who can handle customer queries professionally, provide timely assistance, and ensure a positive customer experience.

The ideal candidate should have strong English communication skills, basic technical knowledge, and good hands-on knowledge of using a laptop/computer.

Key Responsibilities

* Handle customer queries through calls, messages, emails, or other communication channels.

* Understand customer requirements and provide appropriate solutions.

* Maintain professional and polite communication with customers.

* Follow up with customers and ensure their issues are resolved within the required timeframe.

* Record customer interactions, complaints, and resolutions accurately.

* Coordinate with internal teams whenever required to resolve customer issues.

* Maintain proper records and update customer information in the system.

* Ensure a high level of customer satisfaction.

* Perform other customer-support-related tasks as assigned.

Requirements

* 1+ year of experience in customer support, customer service, telecalling, or a related role.

* Good English communication skills — both verbal and written.

* Good knowledge and hands-on experience using a laptop/computer.

* Basic knowledge of MS Office, email, internet browsing, and common computer applications.

* Good listening and problem-solving skills.

* Ability to communicate professionally with customers.

* Ability to work independently as well as with a team.

* Candidates should be comfortable working from the Sun Pharma Road, Vadodara location.

What We Offer

* Salary: ₹12,000 – ₹15,000/month

* Full-time employment opportunity.

* Professional working environment.

* Opportunity to develop customer service and communication skills.

Candidate Profile

Minimum Education: 12th Pass

Experience: 1+ Years

Languages: Good English communication required; Hindi/Gujarati would be an advantage

Location: Sun Pharma Road, Vadodara

Interested candidates can apply with their updated resume or email us at [email protected]

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person