Customer Support Executive

Hiring for Customer Support Executive International Voice Process (Inbound)

Role & responsibilities

We are hiring enthusiastic and customer-oriented candidates for an International Inbound Customer Support Voice Process. The role involves handling inbound calls from international customers and providing timely, accurate, and effective resolutions to their queries and concerns.

Key Roles & Responsibilities

• Handle inbound calls from international customers in a professional and customer-friendly manner.

• Understand customer queries, concerns, and issues and provide appropriate resolutions.

• Deliver a high-quality customer experience on every interaction.

• Provide accurate information regarding products, services, accounts, or other customer-related concerns.

• Handle customer complaints efficiently and escalate complex issues to the relevant team when required.

• Maintain proper documentation and update customer details accurately in the system.

• Follow company policies, process guidelines, quality standards, and compliance requirements.

• Meet defined performance metrics, including customer satisfaction, quality, productivity, and call handling targets.

• Demonstrate active listening, problem-solving, and effective communication skills.

• Work closely with internal teams to ensure timely resolution of customer concerns.

• Maintain professionalism and a positive attitude while handling different types of customer interactions.

Preferred candidate profile

• Excellent verbal communication skills in English.

• Strong customer service and interpersonal skills.

• Good problem-solving and active listening abilities.

• Basic computer knowledge and ability to navigate multiple systems.

• Comfortable working in rotational shifts.

• Ability to work in a fast-paced, target-driven environment.

• Freshers and experienced candidates are welcome to apply.

• Previous experience in International Voice/Customer Support will be an added advantage.

Compensation & Benefits

• Salary: 3 LPA to 5 LPA, depending on experience, skills, and interview performance.

• Lucrative Incentives

• 5 days working with 2 rotational week offs.

• Rotational shifts.

• Both-side cab facility available.

• Candidates who do not avail the cab facility will receive a 4,000 monthly transport allowance.

Apply now and build your career in International Customer Support!

Interested candidates may call/whatsapp their CV'S on below mentioned numbers.

Alis : 9910986254

Agasa : 9217002071

Diksha : 9355576684

Kashvi : 9810963815

Suhani : 9810882557

Ritesh : 9217337815