Customer Support Executive

Location: Noida
Work Mode: Work from Office
Employment Type: Full-time

About the Role

Zynetic is looking for a Customer Support Executive to handle customer queries, resolve issues, coordinate with internal teams, and ensure a smooth customer experience across our EV charging network and technology platforms.

Key Responsibilities

• Handle customer queries through calls, email, WhatsApp, and support tickets.
• Troubleshoot basic charging, payment, account, and app-related issues.
• Create, track, and follow up on support tickets until closure.
• Coordinate with operations and technical teams for issue resolution.
• Monitor open complaints and ensure SLA-based resolution.
• Maintain accurate customer interaction and issue records in CRM/ticketing systems.
• Identify recurring issues and escalate critical incidents.
• Support customers with charger usage, payments, refunds, and general enquiries.
• Maintain a professional and customer-first approach at all times.

What We Are Looking For

• Strong spoken and written English.
• Good communication and problem-solving skills.
• Experience in customer support, call centre, technical support, or operations preferred.
• Comfortable using CRM, ticketing, and customer support tools.
• Ability to handle multiple queries and follow up until closure.
• Patient, organised, and highly customer-focused.
• Experience in EV, mobility, SaaS, fintech, or technology businesses is an advantage.