Customer Support Executive

Roles and Responsibilities :

• Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns.
• Handle incoming calls, emails, and chats in a professional manner, ensuring timely resolution of issues.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-2 years of experience in BPO/Call Centre environment.
• Excellent communication skills for effective interaction with customers over the phone or digital channels.
• Basic computer knowledge for navigating CRM systems and other relevant tools.
• Fresh graduate/fresher candidates are welcome to apply.