Customer Support Executive

• Customer Communication: Answer to customer calls to understand and address their needs, complaints, or other issues with Insurance products or services.

• Efficient Response: Respond efficiently and accurately to callers, explain possible solutions, and ensure customers feel supported and valued.

• Active Listening: Engage in active listening with callers, confirm or clarify information, and diffuse irate customers as needed.

• Tool Utilization: Utilize software, databases, scripts, and tools appropriately.

• Performance Metrics: Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.

• Policy Adherence: Adhere to all company policies and procedures.

We are looking for candidates who possess:

• Excellent Verbal and Written Communication Skills: Strong ability to communicate effectively in both spoken and written forms.
• Hindi Proficiency: Fluency in Hindi is mandatory.
• Sympathetic Approach & Multitasking Ability
• Voice Process Experience: Preferable experience in voice process roles.
• Shift Flexibility: Willingness to work in rotational shifts.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Life insurance

Application Question(s):

• What is your current salary?
• What is your expected salary?

Work Location: In person