Customer Support Executive

Responsibilities

Handle customer calls, chats, emails, and service requests.

Provide accurate information and resolve customer queries professionally.

Manage escalations and coordinate with internal departments.

Maintain accurate customer and transaction records.

Follow company SOPs, quality standards, and compliance requirements.

Meet daily productivity, quality, attendance, and customer-service targets.

Work effectively during rotational day/night shifts.

Escalate unresolved or critical issues to the appropriate team.

Eligibility Minimum 12th pass / Graduate, depending on the process.

Good verbal and written communication skills.

Basic computer and MS Office knowledge. Comfortable working in rotational shifts.

Ability to work under pressure and meet targets.

Skills Required Communication Customer handling Problem solving Basic computer skills Time management Teamwork Willingness to work night Shifts

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: Hybrid remote in Bangalore City, Bengaluru, Karnataka