Customer Support Executive

We are looking for a proactive and customer-oriented Customer Support Executive who can effectively manage customer queries, complaints, and follow-ups while ensuring a smooth and positive customer experience.

Key Responsibilities:-

Handle customer queries and complaints through calls, emails, and other communication channels.

Understand customer concerns and provide timely and appropriate resolutions.

Coordinate with Sales, Dispatch, Accounts, and other internal teams for quick issue resolution.

Maintain accurate records of customer complaints, feedback, and follow-ups.

Regularly follow up with customers to ensure their concerns are resolved satisfactorily.

Identify recurring customer issues and coordinate with relevant teams for corrective action.

Maintain professional communication and build positive customer relationships.

Prepare and maintain customer support reports and MIS.

Escalate critical or unresolved issues to the concerned senior/team lead.

Required Skills:-

Excellent verbal and written communication skills.

Strong customer-handling and problem-solving abilities.

Good coordination and follow-up skills.

Proficiency in MS Office, particularly Excel.

Ability to remain calm and professional while handling customer concerns.

Strong attention to detail and time-management skills.

Positive attitude with a customer-first approach.