Customer Support Executive

Role & responsibilities

• Coordinate with customers on daily production plans, schedules, order requirements, and priorities.
• Work closely with the production team to ensure timely completion and execution of customer schedules.
• Provide customers with regular updates on production status, dispatch schedules, and delivery timelines.
• Plan inventory replenishment and coordinate customer pickup requirements to ensure smooth order fulfillment.
• Manage customer-related documentation, invoice corrections, order-related queries, and routine customer support activities.
• Review new customer requirements in coordination with internal teams to assess technical and operational feasibility.
• Arrange and coordinate logistics for material pickups, dispatches, and customer deliveries.
• Raise daily sales invoices in line with the production plan, dispatch schedule, and customer requirements.
• Maintain accurate records of customer orders, production schedules, dispatches, deliveries, invoices, and related documentation.
• Coordinate with other internal teams to ensure smooth end-to-end customer order execution.
• Follow up on pending orders, deliveries, documentation, and customer requirements to ensure timely closure.

Preferred candidate profile

• Graduate in any discipline.
• 1-4 years of experience in Customer Support, Customer Service, Sales Coordination, or Order Management.
• Good communication and customer coordination skills.
• Experience in production, dispatch, logistics, invoicing, or order processing preferred.
• Knowledge of MS Office, especially Excel.