Customer Support Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services offered by the company to customers.
• Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.