Customer Support Executive

Role & responsibilities

• Make outbound calls to prospective and existing customers.
• Explain solar products, services, benefits, and solutions to customers.
• Generate and qualify leads through telecalling.
• Understand customer requirements and provide relevant information.
• Follow up with interested customers and maintain regular communication.
• Schedule customer meetings and site visits for the Sales Team.
• Handle customer queries and basic objections professionally.
• Maintain accurate records of calls, leads, follow-ups, and customer interactions.
• Update lead details in Excel/CRM on a regular basis.
• Coordinate with the Sales and Technical teams for customer requirements.
• Achieve daily, weekly, and monthly calling and lead-generation targets.
• Prepare and submit regular calling and lead-generation reports.