Customer Support Executive

Company Name: Deyal Limited

Location: Dhaka, Dhaka (Kazipara, Mirpur 10, Mirpur 14, Mirpur 2)

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202664872

Customer Support Executive We are looking for responsible, energetic, and customer-focused individuals to join our team as a Customer Support Executive .

Job Information Position: Customer Support Executive

Job Location: Dhaka, Bangladesh

Key Responsibilities

• Respond promptly and professionally to customer inquiries through WhatsApp, Facebook Messenger, phone calls, and other communication channels.
• Understand customer requirements and provide accurate information about company services.
• Follow up with new, existing, and previous customers regularly.
• Ensure that no customer inquiry or follow-up is missed or unnecessarily delayed.
• Maintain professional, polite, and friendly communication with customers.
• Handle customer complaints, concerns, and service-related issues professionally.
• Coordinate with the relevant team to resolve customer issues efficiently.
• Maintain accurate records of customer conversations, follow-ups, complaints, and service status.
• Collect customer feedback after service completion.
• Maintain and update customer information and follow-up records accurately.
• Prepare daily reports on customer inquiries, follow-ups, complaints, and pending issues.
• Coordinate with Sales, Operations, and Management teams when necessary.
• Maintain company standards, confidentiality, discipline, and professional conduct at all times.

Requirements

• Experience: 1 year
• Education: bachelor of arts
• Skills: customer support, customer service, customer service skills, customer-service, customer service management, customer service, front office support, customer service training, sales support

Last Date of Application: 14 October 2026