Customer Support Executive

Job Summary

Position Title: Customer Support Executive - PTL. Location: Remote. Job Type: Full time.

Objectives of this role: Ensure efficient end-to-end PTL operations, achieving optimal load planning, route optimization, and on-time deliveries. Maintain strong client relationships through proactive communication, quick issue resolution, and consistent service performance. Oversee accurate and timely MIS reporting to support data-driven operational and strategic decisions. Drive cost efficiency and continuous process improvement across PTL operations to enhance productivity and profitability. Ensure compliance with safety and regulatory standards, fostering a secure and efficient operational environment.

Responsibilities

• Oversee end-to-end PTL operations, ensuring efficient load planning, vehicle utilization, and route optimization to achieve timely and cost-effective deliveries.
• Coordinate with transporters and clients to manage dispatch schedules, vehicle placement, and cargo tracking for smooth shipment flow.
• Handle client escalations and follow-ups, providing quick resolutions and maintaining consistent communication to ensure customer satisfaction.
• Maintain and update PTL MIS reports, ensuring accuracy and timely submission to support management in performance tracking and decision-making.
• Lead and guide the PTL operations team, allocating responsibilities, monitoring performance, and fostering a culture of accountability and operational excellence.
• Ensure compliance with safety and regulatory norms, implementing and monitoring safety protocols during vehicle loading, unloading, and transit operations.
• Analyze operational data to identify cost-saving opportunities, improve service levels, and enhance overall PTL efficiency.
• Drive continuous improvement initiatives in PTL processes, leveraging technology and best practices to enhance productivity and customer experience.

Requirements

• Excellent problem-solving and communication skills.
• Knowledge of logistics and the warehousing industry.
• MS Excel
• MS Word
• Language skills: Hindi (Mandatory)
• Language skills: English
• Proficiency in using MIS for reporting and analysis.
• Leadership skills with the ability to manage and motivate a team.

Job Type

Full time

Location

Remote

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