Customer Support Executive

Job Title: Tele-Calling Agent (Customer & Driver Support)
Company: Gogo Cabs Private Limited
Location: Electronic City phase 1, Bengaluru (On-site)
Employment Type: Full-Time

Role Overview
We're looking for a Tele-Calling Agent to handle inbound and outbound calls with customers and drivers across our operating states resolving queries, confirming bookings, and ensuring a smooth ride experience end to end.

Key Responsibilities

• Handle inbound/outbound calls for booking confirmations, ride status updates, and customer queries
• Support drivers with onboarding queries, trip issues, and dispatch coordination
• Resolve complaints and escalate unresolved issues to the Operations team
• Maintain accurate call logs and update customer/driver records in internal systems
• Follow up on pending bookings, cancellations, and payment-related queries
• Work in rotational shifts, including night shifts as required for 24x7 support coverage

Required Skills

• Languages: Malayalam, Tamil + at least one of Telugu, Kannada, or Hindi.
• Clear verbal communication and active listening skills
• Basic computer literacy
• Patience and problem-solving mindset when handling upset customers or drivers

Preferred Qualifications

• Any graduate or equivalent
• Must Speak Malayalam and Tamil

What We Offer

• Fixed salary + performance incentives
• Fast-growing startup environment with direct exposure to operations
• Opportunity to grow into team lead/ops roles as the company scales