N
Nexera People Solutions
Customer Support Executive
Skills
Customer Support
1 month ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
19 September 2026
What they need
Role & responsibilities
- Scope of Work The Customer Support Executive will be responsible for:
- Handling customer calls, messages, and emails.
- Responding to customer queries regarding shipments and deliveries.
- Providing shipment/order status updates to customers.
- Coordinating with the operations/delivery team for shipment-related issues.
- Following up on delayed, pending, or failed deliveries.
- Coordinating delivery rescheduling, where required.
- Recording and tracking customer complaints and ensuring timely follow-up.
- Escalating unresolved or critical issues to the concerned client representative.
- Maintaining basic customer and shipment-related records.
- Sharing daily/weekly updates on customer queries and pending issues.
- Supporting other reasonable customer-service activities related to logistics operations.
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