Customer Support Executive

Role overview

After a customer buys, you make sure they succeed. You help them install and configure our software, connect their broker, resolve issues and answer questions over call, chat and remote screen-share. You're patient, clear, and take ownership until the customer is confident using the product.

Key responsibilities

• Guide new customers through installation, setup and broker / API connection (often via remote screen-share).
• Resolve product queries promptly; troubleshoot and escalate technical bugs to engineering with clear reproduction steps.
• Handle support across phone, WhatsApp, chat and email within agreed response times.
• Maintain help articles and FAQs, and suggest fixes that reduce repeat issues.
• Ensure smooth onboarding so customers get value quickly; follow up proactively.
• Log tickets and feedback accurately, and track them through to resolution.

What were looking for

• 0-2 years in customer support, technical support or client servicing.
• Clear, empathetic communication in English and Hindi (Gujarati a plus).
• Comfortable with Windows, installations and basic troubleshooting; quick to learn new software.
• Patience, ownership and a calm, solution-focused attitude.
• Willing to work on-site in Rajkot.

Preferred (bonus)

• Experience supporting a SaaS / software product.
• Exposure to trading software, brokers, or the fintech domain.
• Familiarity with remote-support tools (AnyDesk / TeamViewer), ticketing systems, and the basics of VPS / cloud or trading platforms.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.