Customer Support Executive

Role & responsibilities

• Handle customer calls, emails, and chats professionally.
• Resolve customer queries, complaints, and service requests.
• Provide accurate information about products and services.
• Maintain customer records and update CRM systems.
• Achieve performance metrics such as CSAT, quality, and productivity.
• Escalate unresolved issues to relevant teams.
• Adhere to company policies, process guidelines, and attendance requirements.
• Deliver a positive customer experience and build customer satisfaction.