Customer Support Executive

Role & responsibilities

• Contacting current and potential clients to inform them regarding the product and service.
• Answering all queries and questions regarding the company and product.
• Understanding customers requirements by asking questions and closing the deal.
• Keeping the customer database maintained and updated.
• Taking and processing orders accurately.
• Preserve the companys reputation by handling grievances.
• Facilitating companys sales by going the extra mile and meeting a sales quota.
• Keeping a record of all the sales calls and notes of useful information

Preferred candidate profile

• 1+ years of experience as a telecaller or any similar role
• Hindi Language is Mandatory
• Knowledge of computer programs like CRM and telephone systems.
• Efficient with English.
• Excellent interpersonal and communication skills.
• Excellent negotiation skills and the ability to resolve issues.
• Having done B.Sc/BA will be an advantage.

Benefits

Competitive salary and performance-based incentives.

Opportunities for professional growth and skill development.

Exposure to various industries and projects.

Positive and supportive work environment.

Chance to make a significant impact on client relationships and project success.

This job description outlines the general responsibilities and requirements for the role of a Telecaller cum Project Coordinator. Actual responsibilities may vary based on the specific needs of the company and the nature of the projects being handled