Customer Support Executive

Job Summary

We are looking for a Customer Support Executive with 1-3 years of experience in the payday loan or financial services industry. The candidate will be responsible for handling customer queries through both voice and written channels, ensuring a smooth customer experience and timely issue resolution.

Responsibilities

• Handle inbound and outbound customer calls professionally

• Respond to customer queries via email and chat support

• Assist customers with loan applications, repayments, and account-related concerns

• Provide accurate information regarding payday loan products and services

• Resolve customer complaints efficiently within defined TAT

• Maintain proper records of customer interactions in CRM systems

• Follow company policies, compliance, and quality standards

  Requirements

• Graduate in any discipline

• 1-3 years of experience in customer support (preferably in BFSI/payday loans)

• Strong verbal and written communication skills

• Experience in blended process (voice + non-voice support)

• Good problem-solving and customer handling skills

• Basic knowledge of payday loans / lending process preferred

• Ability to work in a fast-paced environment

• Proficiency in MS Office and CRM tools

• Customer-centric approach

• Good listening skills and patience

• Ability to handle pressure and meet targets

• Structured career growth opportunities

• Professional and collaborative work environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.