Customer Support Executive

Customer Support Executive – Email Process

Company: Snapmint
Job Location: Tonk Phatak, Tonk Road, Jaipur, Rajasthan
Job Type: Full-Time
Process: Customer Support – Email Process
Salary: ₹15,000 – ₹22,000 per month
Work Schedule: Rotational Shifts & Rotational Week Offs

Job Description

Snapmint is looking for experienced and customer-focused Customer Support Executives to join our Email Support Process. The selected candidates will be responsible for handling customer queries and providing accurate and timely resolutions through email.

Key Responsibilities

• Handle customer queries and complaints through email.
• Provide accurate information and resolutions according to company policies and SOPs.
• Maintain professional and clear communication with customers.
• Identify customer concerns and provide appropriate solutions or escalate issues when required.
• Maintain proper documentation and tagging of customer interactions.
• Meet quality, productivity, and response-time targets.
• Follow company guidelines, processes, and data-privacy policies.
• Coordinate with internal teams for issue resolution when required.

Requirements

• Graduation is mandatory.
• Prior experience in customer support, preferably in an email/non-voice process.
• Good written and verbal communication skills.
• Good written English and email communication skills.
• Basic computer knowledge and familiarity with email.
• Good typing and multitasking skills.
• Ability to understand customer concerns and provide appropriate solutions.
• Customer-service-oriented attitude.

Benefits

• Salary: ₹15,000 – ₹22,000 per month
• Full-time employment
• Paid Sick Leave
• Rotational week offs
• Professional work environment
• Career growth and learning opportunities

Contact for Application

Contact Person: Suraj Saini
Phone: 8740881222

Location: Tonk Phatak, Tonk Road, Jaipur, Rajasthan

Employment Type: Full-Time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person