Customer Support Executive

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, or chats to resolve their issues in a timely and professional manner.
• Provide accurate information on products/services offered by the company to customers.
• Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• Excellent communication skills in English (spoken).
• 0-3 years of experience in an International BPO environment.
• Ability to work in an international voice process with multiple accents and dialects.