Customer Support Executive

Role & responsibilities

1. Provide 24*7 Customer Support, to all customers.

2. All Hot Leads needs to be out called immediately (Backlogs to be closed next day)

3. Respond to customer inquiries, concerns, and complaints in a timely manner.

4. Provide accurate information regarding products, services, and company policies.

5. Resolve customer issues and escalate complex cases to the appropriate teams when required.

6. Maintain detailed records of customer interactions in the CRM system.

7. Meet individual and team performance metrics, including quality, productivity, and customer satisfaction targets.

8. Follow company processes and compliance guidelines while interacting with customers.

9. All agents need to ensure DSAT/CSAT should be within given Target

10. All agents should be available during Peak Hours of Traffic

11. All of them need to follow the Daily Target religiously & close the Backlogs if any

Preferred candidate profile

Should be having 1 to 3 years of experience.

Should be Graduate.