Customer Support Executive

Job Description Customer Service Representative

Location: CBD Belapur, Navi Mumbai
Position: Customer Service Representative / Customer Care Executive
Employment Type: Full-Time
Experience: Freshers and candidates with 0–2 years of experience
Qualification: HSC (12th Pass) / Graduate

Job Responsibilities

• Handle inbound and outbound customer calls professionally.
• Understand customer queries and provide accurate information and solutions.
• Resolve complaints and service requests within the required timelines.
• Maintain proper records of customer interactions and update CRM/system details.
• Follow up with customers when required.
• Explain products, services, processes, and policies clearly.
• Maintain a customer-focused and professional approach during every interaction.
• Follow company policies, quality standards, and attendance/shift requirements.
• Coordinate with internal teams to resolve customer issues.

Required Skills

• Good verbal and written communication skills.
• Basic computer knowledge and ability to work with CRM systems.
• Customer-focused and problem-solving attitude.
• Good listening skills and patience.
• Basic English and Hindi communication.
• Knowledge of Marathi or other regional languages may be an advantage.
• Comfortable working in a voice/BPO environment.