Customer Support Executive

Yennes Infotec is hiring a Customer Support Executive to support a client s dealer and partner network across India. The role will focus on responsive communication, accurate issue tracking, and dependable coordination that helps dealers receive timely assistance and clear product-related guidance.

Responsibilities

• Provide customer support to the client s dealer network across Pan India for product-related queries and concerns.
• Handle incoming calls and support tickets, record each interaction accurately, and track tickets through resolution.
• Monitor pending issues, follow up with relevant teams, and help ensure timely closure of open tickets.
• Coordinate with partners and dealers to maintain smooth communication and effective issue resolution.
• Prepare and maintain accurate records, reports, and documentation related to client support activities.
• Communicate clearly with dealers and internal stakeholders in Hindi, English, and at least one South Indian language.

Requirements

• 1 to 3 years of experience in Customer Support; candidates from any industry may apply.
• Basic knowledge of Tally is required.
• Strong verbal and written communication skills in Hindi and English, along with proficiency in any South Indian language.
• Ability to manage multiple calls and tickets while maintaining accurate records and follow-up discipline.
• Good coordination skills, a customer-focused approach, and attention to detail are essential.

Job Details

• Job Category: customer support executive
• Job Type: Full Time
• Job Location: Chennai

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.