Customer Support Executive

HOW TO APPLY

Interested candidates can share their updated resume on WhatsApp:

HR: Raj

92165 77366
72300 30974

WhatsApp your CV to:

MASS HIRING | US HEALTHCARE VOICE PROCESS

VOICE PROCESS ONLY

300+ Openings | Pan-India Hiring

Candidates from All Locations Can Apply

We are hiring for US Healthcare Voice Process positions across Noida, Ahmedabad, and Jaipur. Candidates with strong international voice-process experience and excellent English communication skills are encouraged to apply.

Pan-India candidates are welcome and candidates willing to relocate to the respective job location can also apply.

ROLE & RESPONSIBILITIES

• Handle US Healthcare Voice Process calls professionally.
• Communicate effectively with US customers through voice interactions.
• Understand customer queries and provide accurate resolutions.
• Demonstrate excellent verbal communication and active listening skills.
• Handle customer concerns, objections, and escalations professionally.
• Follow defined call-handling procedures, SOPs, and process guidelines.
• Maintain accurate customer information and call documentation.
• Ensure confidentiality of customer and healthcare-related information.
• Coordinate with internal teams whenever required.
• Maintain required quality, productivity, and customer-service standards.
• Participate in training, coaching, and feedback sessions.
• Adapt to process updates and changing business requirements.
• Maintain professional communication throughout every call.
• Achieve assigned individual and team performance expectations.

KEY RESPONSIBILITIES

• Handle voice calls only for the US Healthcare Process.
• Deliver excellent customer service through clear and professional communication.
• Understand and resolve customer concerns effectively.
• Follow all process, quality, and compliance requirements.
• Maintain accurate records after customer interactions.
• Escalate complex issues to the appropriate team.
• Maintain strong call quality and customer satisfaction.
• Work effectively in a fast-paced international voice-process environment.

PREFERRED CANDIDATE PROFILE

• Minimum 6 months of International Voice Process experience is mandatory.
• Candidates with US Voice / International Voice / Healthcare Voice / International BPO experience are preferred.
• Excellent English communication skills.
• Strong verbal communication, fluency, pronunciation, and active listening skills.
• C1-level communication proficiency preferred.
• Strong customer-handling and problem-solving abilities.
• Ability to communicate confidently with US customers.
• Good comprehension and interpersonal skills.
• Comfortable working in rotational shifts and rotational week-offs.
• Willing to work from office.
• UG / Graduate / PG candidates can apply.
• Good basic computer knowledge.
• Professional attitude and customer-focused approach.
• Candidates from Pan-India can apply.
• Candidates willing to relocate to Noida, Ahmedabad, or Jaipur are welcome to apply.

JOB LOCATIONS

NOIDA / GREATER NOIDA

Preferred Location: Sector 144, Greater Noida

JAIPUR

Preferred Locations:

• Pratap Nagar
• Mansarovar
• Sitapura

AHMEDABAD

Candidates based in Ahmedabad and nearby locations can apply.

HOW TO APPLY

Interested candidates can share their updated resume on WhatsApp:

HR: Raj

92165 77366
72300 30974

WhatsApp your CV with:

US Healthcare Voice Preferred Location

Please mention your current location, total experience, and preferred job location along with your resume.

PAN-INDIA HIRING | 300+ OPENINGS | VOICE PROCESS ONLY

Noida | Ahmedabad | Jaipur