Corivo Tech
Customer Support Executive
Skills
21 days ago
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Important information
Contract type:
Permanent
Location:
London, UK
Work mode:
Onsite
Published on:
1 October 2026
What they need
On-siteBPO & Customer Support
Customer Support Executive
London Full-time 1-2 years22000-28000
About The Role Handle inbound and outbound customer calls, resolve queries, and deliver exceptional service experiences for our global clients.
Responsibilities
- Answer and resolve customer inquiries via phone, email, and chat
- Meet daily KPIs for first-call resolution and customer satisfaction
- Document interactions accurately in CRM systems
- Escalate complex issues to senior team members
- Follow up with customers to ensure resolution quality
Required Skills Excellent verbal and written communicationProficiency in MS Office and CRM toolsActive listening and empathyProblem-solving under pressureMulti-tasking and time management
Qualifications
- 1+ years in customer support or BPO environment
- GCSE or equivalent qualification
- Experience with Zendesk, Salesforce, or similar CRM
- Multilingual candidates preferred
Benefits
- Competitive salary + performance bonuses
- Health insurance and pension
- 25 days annual leave
- Career progression programme
- Modern office in central London
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