Customer Support Executive

Job Description: Senior Repayment Executive Customer Support

Job Title: Senior Repayment Executive Customer Support
Department: Collections
Working Days: 6 Days a Week
Week Off: Rotational
Salary: Based on experience and qualifications

Salary Structure

• Freshers: 20,000 – 24,000 CTC per month
• Experienced Candidates: 25,000 – 29,000 CTC per month

Job Summary

The Senior Repayment Executive will be responsible for contacting customers regarding outstanding payments, negotiating suitable repayment arrangements, and maintaining accurate account records. The role requires excellent communication, negotiation, and customer service skills while ensuring compliance with company policies and procedures.

Key Responsibilities

1. Contact customers to remind them of outstanding payments using company-approved scripts and call guides.
2. Negotiate repayment arrangements based on customers' financial situations and company policies.
3. Update customer account information in the collections system, including payment history and repayment commitments.
4. Identify and escalate accounts requiring special attention, including high-balance or overdue accounts.
5. Provide professional and empathetic customer service while addressing queries and concerns.
6. Ensure compliance with company policies and applicable debt collection regulations.
7. Maintain accurate records of customer interactions, calls, and collections activities.
8. Participate in regular training and coaching sessions to improve performance and compliance.
9. Achieve daily and weekly targets related to calls, collections, and other defined KPIs.
10. Perform additional duties as assigned by the collections team.

Eligibility Criteria

1. High school diploma or equivalent qualification.
2. Freshers and candidates with 1–2 years of experience in collections or customer service may apply.
3. Excellent verbal communication and interpersonal skills.
4. Strong negotiation and problem-solving abilities.
5. Ability to work independently and collaboratively within a team.
6. Good organizational skills and attention to detail.
7. Knowledge of collections practices and regulations will be an advantage.
8. Ability to work under pressure and meet deadlines.
9. Basic proficiency in Microsoft Office and collections software.
10. Bilingual proficiency in English and another language may be preferred, depending on customer requirements.

Additional Information

• 6 days working.
• Rotational week-offs.
• Salary will be determined based on qualifications and relevant experience.