Customer Support Executive

Role & responsibilities

• Provide timely and effective support to clients regarding their ERP system inquiries and issues.
• Offer guidance on ERP system functionalities and best practices to enhance user experience.
• Diagnose and troubleshoot technical problems related to the ERP system.
• Assist clients with system updates, patches, and maintenance activities.
• Maintain clear and professional communication with clients through various channels.
• Keep clients informed about the status of their support requests and any changes in the system.
• Build and maintain positive relationships with clients to ensure high levels of customer satisfaction.
• Gather feedback from clients to identify areas for improvement in the ERP system and support services.

Qualifications:

• Graduation is mandatory.
• Bachelor's degree in any field or equivalent work experience.
• Previous experience in a customer support or similar role, preferably in a technology or ERP company.
• Candidate must have good communication in both Hindi and English

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person