Customer Support Executive

Working Days: Monday to Friday
Timings: 6:00 PM – 3:00 AM (Night Shift)
Location: On-site | Block 13, Gulistan-e-Johar, Karachi

Job Overview

We are looking for a motivated and communication-driven Customer Support Representative to join our Sales Department. The ideal candidate will have experience dealing with US-based clients, strong sales support skills, and the ability to manage logistics-related sales operations efficiently during the night shift.

Key Responsibilities

• Handle inbound and outbound calls with US-based clients professionally
• Communicate with customers via phone, email, and chat
• Follow up with existing and potential customers to close deals
• Book vehicle shipment orders accurately and timely
• Achieve and maintain daily KPIs target.
• Maintain accurate records of bookings and client interactions

Requirements

• Must have an international sales background.
• Excellent verbal and written communication skills, especially over phone calls
• Strong command of English with a neutral or US-friendly accent
• Ability to work efficiently in a night shift environment
• Goal-oriented mindset with the ability to meet daily KPIs

What We Offer

• Market competitive salary
• Uncapped commission structure
• 1-hour dinner break
• Transportation services for female employees
• Zero-pressure working environment
• Fun workplace culture (yes, we’ll make you a table tennis pro)
• Supportive and friendly team environment
• Complete training provided
• Transportation facility provided for female employees residing in North Nazimabad, Buffer Zone, F.B Area, Gulshan-e-Iqbal, and Gulistan-e-Johar. Female employees residing outside these areas will be eligible for a transportation allowance.

Important Note

Only apply if you are confident and fluent in communicating with US-based clients via phone calls.

Application Question(s):

• Which area of Karachi do you currently reside in?
• Are you comfortable communicating with US-based clients over phone calls? Please apply only if you have excellent English communication skills.

Work Location: In person