Customer Support Executive

Role & responsibilities

Both Inbound and Outbound calls have been handled. Average daily calls: 80.

Handle all customer inquiries via phone, email, chat, or other communication channels.

Resolve customer complaints regarding E-commerce and about Products provide appropriate solutions within the given time frame.

Maintain accurate records of customer interactions in the CRM system.

Divert leads to the respective Marketing Team zone and E-commerce website. Regular follow-up until Lead closure.

Call old customers to maintain relationships and gather feedback on both products and services.

Follow up with previous customers to encourage repeat business and improve retention.

Identify customer needs and provide information about products, services, and offers.

Escalate complex issues to the appropriate department when necessary.

Ensure high levels of customer satisfaction and service quality.

Support retention campaigns product-wise and re-engage inactive customers.