Customer Support Executive

Customer Support Executive / Backend Operations Executive
Company: Space Micro Devices Pvt. Ltd.
Experience: 1–3 Years
Qualification: Any Graduate
Languages: English, Telugu & Hindi (Mandatory)
Location: Balanagar, Hyderabad

About Space Micro Devices Pvt. Ltd.

Space Micro Devices Pvt. Ltd. is a leading distributor and supply chain solutions provider specializing in electronic components. We serve customers across diverse industries by offering reliable sourcing, inventory management, and end-to-end supply chain support. Our focus on customer satisfaction, operational excellence, and long-term partnerships has helped us establish a strong presence in the electronics distribution industry.As part of our continued growth, we are looking for a motivated and detail-oriented professional to join our Customer Support & Backend Operations team.

Job Summary:

The Customer Support / Backend Operations Executive will be responsible for supporting customers and Business Development Managers (BDMs)/ clients by ensuring smooth order processing, accurate documentation, timely communication, and efficient coordination from Purchase Order receipt through dispatch and billing.

Key Responsibilities

• Receive, review, and process customer Purchase Orders (POs).
• Verify part details including CPN, MPN, quantity, pricing, and delivery requirements.
• Identify discrepancies in customer orders and coordinate with clients/BDMs for corrections and amended POs.
• Coordinate with internal teams for stock availability and order execution.
• Prepare and process Proforma Invoices, Sales Orders, and Billing documentation.
• Track and follow up on pending orders, blocked parts, and delivery schedules.
• Share weekly pending order reports and status updates with customers and internal stakeholders.
• Coordinate with logistics teams for air and surface shipments and ensure timely dispatches.
• Follow up with customers regarding order confirmations, amendments, and shipment updates.
• Maintain accurate records of customer communications, orders, forecast and transactions.
• Provide backend support to Business Development Managers (BDMs) / Clients and ensure smooth customer service operations.
• Handle email correspondence professionally and maintain strong customer relationships.
• Support continuous process improvements to enhance operational efficiency and customer satisfaction.

Skills Required

• Excellent communication skills in English, Hindi, and Telugu.
• Strong email drafting and written communication skills.
• Proficiency in MS Excel, MS Word, PPT and Outlook.
• Strong coordination, follow-up, and organizational skills.
• Ability to multitask and work under deadlines.
• Attention to detail with a customer-focused approach.
• Professional attitude and problem-solving mindset.

Preferred Candidate Profile

• 1–3 years of experience in Customer Support, Sales Coordination, Backend Operations, Order Processing, or Customer Service.
• Experience in handling Purchase Orders, Billing, Dispatch Coordination, Logistics Follow-ups, and Customer Communication.
• Ability to work independently and collaboratively within a team.
• Quick learner with a positive attitude and willingness to grow.

Why Join Us?

• Opportunity to work in a growing and dynamic organization.
• Exposure to the electronics distribution and supply chain industry.
• Professional learning and career growth opportunities.
• Supportive and collaborative work environment.
• Performance-driven culture with recognition and advancement opportunities.

Interested candidates who are passionate about customer service, coordination, and backend operations are encouraged to apply and grow with us.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Application Question(s):

• What is your highest educational qualification?
• What is your current CTC and expected CTC

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person