Customer Support Executive

Position: Customer Support Executive

Salary 100k to 120k

Time: 12pm to 8pm Monday to Friday

Location: Model Town Lahore

Location: Lahore Office

Experience: 3-4 years preferred

Employment Type: Full-time and In Person

Key Responsibilities:

• Respond to client and worker inquiries through phone, email, and chat in a timely and professional manner.
• Handle issues related to shift scheduling, timesheets, payroll, and platform onboarding.
• Coordinate shift confirmations and manage last-minute schedule changes and coverage requests.
• Guide new workers through registration, documentation, and compliance requirements.
• Maintain accurate records of all interactions in the CRM/support system.
• Escalate complex or technical issues to the relevant Product, HR, or Account Management teams.
• Follow up with clients and workers to ensure issues are fully resolved.
• Support compliance checks and maintain accurate and up-to-date records.
• Collaborate with Product, Operations, and Payroll teams based across Europe and Pakistan.

Candidate Requirements:

• 3-4 years of experience in customer service, call center, staffing, or platform support.
• Fluent English, both spoken and written, is mandatory, as the candidate will communicate directly with European clients and workers.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Experience using CRM/support systems, MS Office, or similar tools.
• Ability to multitask and manage a high volume of inquiries across different time zones.
• High school diploma required; Bachelor's degree preferred.
• Previous experience working with international teams or European clients would be a plus.

Pay: Rs100,000.00 - Rs120,000.00 per month

Application Question(s):

• Are you willing to work onsite/in-person from Monday to Friday (12:00 PM – 8:00 PM) at our office in Model Town, Lahore?
• Is the offered salary range of PKR 100,000 – 120,000 per month acceptable to you based on your experience?
• Are you fluent in both written and spoken English for direct daily communication with European clients and workforce?
• Do you have at least 3 years of professional experience in customer service, call center operations, staffing support, or platform support?
• Do you have prior experience working with international teams, overseas clients, or cross-time-zone support operations?
• Do you have experience handling operational support requests such as shift scheduling, timesheets, worker onboarding, or payroll inquiries?

Work Location: In person