Customer Support Executive

Job Summary

ANS IT India Pvt. Ltd. has evolved from a vehicle tracking pioneer into a comprehensive technology ecosystem powering connected operations, intelligent mobility, smart infrastructure and data-driven decisions across India. We serve enterprises, fleet operators and government bodies through our Protected, Optimised and Connected platforms - spanning GPS telematics, IoT monitoring, fuel intelligence, video telematics, AIS-140 compliance and smart city solutions.

The Customer Support Executive is the first point of contact for customer queries and issues. This role handles support tickets and calls professionally, resolves common issues, and ensures every customer interaction is logged and followed through to resolution.

Responsibilities

• Respond to customer queries and issues across phone, email and ticketing channels within SLA.

• Resolve common product, platform and device issues at first contact where possible.

• Log every interaction and issue accurately in the CRM/ticketing system.

• Escalate complex issues to the right team and follow through to closure.

• Maintain a professional, helpful and patient manner in every interaction.

• Contribute to the knowledge base and FAQ with common resolutions.

  Requirements

• Excellent verbal and written communication

• Patience, empathy and a customer-first attitude

• Ability to resolve issues calmly and follow through

• Comfort with CRM/ticketing systems

• Basic technical aptitude to understand product issues

• Contribute to the knowledge base and FAQ with common resolutions

  Key Result Areas

• First-response and resolution time within SLA

• First-contact resolution rate

• Ticket logging and follow-through accuracy

• Customer satisfaction on interactions

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.