Customer Support Executive

• Experience: 6 months –2 Years
• Languages: Hindi | Kannada | Telugu (Mandatory)
• Joining: Immediate Preferred
• Location: Smart works, DSR Techno cube, Thubarahalli, Munnekolala, Bengaluru, Karnataka 560066

➢ Handle inbound and outbound customer calls, emails, and messages in a professional and courteous

manner.

➢ Assist customers with loan-related queries, repayment schedules, EMI details, account information, and

other service requests.

➢ Resolve customer complaints and grievances efficiently within defined TAT (Turnaround Time).

➢ Coordinate with internal teams (collections, operations, credit, branches) to ensure timely resolution of

customer issues.

➢ Maintain accurate records of customer interactions, follow-ups, and resolutions in the CRM/system.

➢ Follow up with customers for pending documentation, payments, or other requirements.

➢ Ensure high levels of customer satisfaction and contribute to a positive brand experience.

➢ Adhere to company policies, RBI fair practices guidelines, and regulatory communication standards.

➢ Escalate complex or unresolved issues to the appropriate team or senior executive.

Qualifications:

➢ Education: Any Graduate (Commerce / Arts / Science / BBA or equivalent)

➢ Experience: 6 months – 2 years in customer support, telecalling, or a similar role. Freshers with good

communication skills are welcome.

➢ Prior experience in an NBFC, bank, microfinance institution, or financial services company will be preferred.

➢ Language Proficiency (Mandatory): Hindi | Kannada | Telugu — candidates fluent in any two or all three

languages will be strongly preferred.

➢ Good spoken and written communication skills in English.

➢ Basic computer knowledge — MS Office, email, and CRM/data entry.

➢ Patient, empathetic, and customer-first attitude.

➢ Ability to handle pressure and manage multiple customer interactions effectively.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person