Customer Support Executive

Salary: 90,000 PKR
Full Time On-Site Johar Town, Lahore Working Hours: 10 PM to 7 AM | 6 Working Days a Week
We are growing taxi service provider catering to UK clients, ensuring reliable and seamless travel experiences. To strengthen our customer experience, we are hiring Customer Support Executives who can effectively communicate with both customers and drivers, handle queries, resolve issues, and ensure smooth operations.

We are looking for customer-focused professionals to join our UK campaign team. Candidate will be responsible for interacting with customers who contact us regarding vehicle rental or vehicle purchase inquiries. The role requires strong communication, persuasion, and client-handling skills to provide excellent customer experience and convert inquiries into successful bookings or sales.

Taxi Dispatching:
Receive and process incoming taxi booking requests.
Assign taxis and dispatch drivers efficiently based on location, availability, and customer requirements.
Coordinate with drivers to ensure prompt and timely pick-up and drop-off of customers.
Monitor driver schedules and make necessary adjustments to optimize service delivery.

Customer Service:

Provide excellent customer service by addressing customer inquiries, concerns, and complaints regarding taxi services.
Maintain a professional and courteous demeanor when interacting with customers.
Ensure customer satisfaction by addressing issues promptly and proactively.

Administrative Support:

Maintain accurate and up-to-date records of taxi bookings, driver assignments and customer information.
Prepare and distribute daily schedules and assignments to drivers.
Maintain an organized filing system for relevant documents, such as driver licenses, insurance certificates, and vehicle registration papers.
Generate reports on taxi operations, including daily activities, customer feedback, and driver performance.

Driver Management:
Communicate with drivers to ensure they are aware of the assignments and any changes to schedules or customer requirements.
Monitor driver performance and adherence to company policies and standards.
Address driver issues and concerns promptly and escalate to the appropriate channel when necessary.

Key Responsibilities

• Handle inbound calls from UK-based customers regarding vehicle rental and purchase inquiries.
• Understand customer requirements and recommend suitable vehicle options.
• Professionally explain rental plans, pricing, terms, and purchase details.
• Build rapport with customers and maintain a high level of customer satisfaction.
• Apply effective sales and negotiation techniques to convert leads into confirmed bookings or sales.
• Maintain accurate records of customer interactions in CRM or internal systems.
• Follow up with potential customers to close pending inquiries.
• Coordinate with internal departments for booking confirmations and documentation.
• Ensure compliance with company policies and UK customer service standards.

Required Skills & Qualifications

• Excellent verbal and written English communication skills (mandatory).
• Strong convincing, negotiation, and interpersonal skills.
• Ability to interact confidently with UK clients.
• Customer handling and problem-solving abilities.
• Basic computer proficiency and command over Microsoft Office.
• Experience using CRM or call management systems is preferred.

Preferred Experience
Prior experience in call center, customer service, vehicle rental, automotive sales, or UK campaign will be an advantage.
Experience in inbound sales or client dealing roles preferred.

Requirements:
Bachelor’s degree (preferred, but not mandatory if candidate has strong communication skills).
Excellent English communication skills (both spoken and written).
Strong negotiation and convincing power.
Prior experience in customer support, call center, or client services (preferred).
Ability to multitask, work under pressure, and resolve conflicts effectively.
Willingness to work in shifts (as per UK time zones).
Proficiency in MS Office and basic computer operations.

What We Offer:

Competitive basic salary.
Friendly and collaborative work environment.
Training and development opportunities.
Career Growth within the company.

Pay: Rs89,999.00 - Rs90,000.00 per month

Application Question(s):

• What is your salary expectations? Are you willing to do working shift 10 PM to 7 AM?
• How soon you join us? (Days in number) Notice Period We must fill this position urgently.

Work Location: In person