Customer Support Executive

● Completing end to end Targets.

● Outbound call process (min. 100 - 150 calls in a day).

● Fetching out References.

● Completing 2 hours connected call duration by the day end.

● Responsible for the student Help/ issues over calls.

● Grievance handling/ query handling based on the academics and curriculum.

● Fetching out References and taking feedback from the students.

● Handling escalations & cancellation of students, working towards retention.

● Provide accurate, valid and complete information by using the right methods/tools.

● Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time

Ability to commute/relocate:

• Gurugram, Haryana 122011: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• sales: 1 year (Required)

Language:

• English (Required)

Work Location: In person