Customer Support Executive

Key Responsibilities:

We are looking for a dedicated Customer Support Executive to join our team. The ideal candidate possesses excellent communication skills, and is committed to delivering outstanding customer service.

● Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.

● Resolve customer complaints and issues efficiently and effectively.

● Provide product information and assistance to customers.

● Escalate unresolved issues to the appropriate department for further investigation and resolution.

● Resolve customer complaints and issues efficiently and effectively within SLA

● Keep accurate records of customer interactions and transactions.

● Identify and recommend process improvements to enhance the customer experience.

● Build and maintain positive relationships with customers.

● Stay up-to-date on product knowledge and company policies.

Competencies:

● Bachelor’s degree or equivalent work experience, preferably in skincare, cosmetics, or a related field.

● Proven experience in customer support or a similar role, with a strong track record of providing excellent service to customers.

● Excellent communication skills, both verbal and written

● Strong problem-solving abilities and the ability to handle challenging customer situations with empathy and patience.