Customer support executive

We are looking for a friendly, professional, and customer-focused Customer Support Executive to handle customer queries, provide timely assistance, resolve complaints, and ensure a positive customer experience. The ideal candidate should have excellent communication skills and a service-oriented approach.

Key Responsibilities

• Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
• Respond to customer questions regarding services, products, appointments, orders, and payments.
• Resolve customer complaints and issues professionally and within the required timeframe.
• Schedule, confirm, reschedule, and follow up on customer appointments.
• Maintain accurate records of customer interactions and feedback.
• Follow up with customers to ensure satisfaction and encourage repeat visits/orders.
• Coordinate with salon, wellness, sales, and operations teams to resolve customer concerns.
• Handle product/service-related queries and provide appropriate information.
• Escalate complex issues to the concerned department or manager when required.
• Maintain a positive and professional relationship with customers.
• Prepare basic reports related to customer queries, complaints, follow-ups, and resolutions.
• Ensure company customer service standards and policies are followed.

Required Skills & Qualifications

• Graduate or equivalent qualification preferred.
• 1–3 years of experience in customer support, telecalling, hospitality, salon, wellness, or e-commerce preferred.
• Excellent verbal and written communication skills.
• Good knowledge of Hindi and English; Punjabi would be an advantage.
• Strong interpersonal and problem-solving skills.
• Basic computer knowledge and familiarity with MS Office, WhatsApp, and CRM systems.
• Ability to handle multiple customer queries efficiently.
• Patient, polite, confident, and customer-oriented personality.

Key Competencies

• Customer Service
• Communication Skills
• Problem Solving
• Follow-up & Coordination
• Complaint Handling
• Time Management
• Teamwork
• Professionalism

Performance Indicators

• Customer satisfaction and feedback
• Response and resolution time
• Appointment/order follow-up efficiency
• Complaint resolution rate
• Customer retention and repeat visits/orders
• Accuracy of customer records

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person