Customer Support Executive

Customer Support:

• Answer inbound customer calls promptly and professionally.
• Answer abandoned (missed calls) customer calls promptly and professionally.
• Provide accurate information about products, services, policies.

Complaint Handling:

• Address customer complaints and concerns in a professional and courteous manner.
• Work towards resolving issues to the satisfaction of the customer while adhering to company

policies.

Case Registration

• For UW/AMC Assets, Case to be Registered in CRM after verifying the Customer / Asset

Information

• For PCB Assets inform customer for Visiting charges, upon approval Create Case and PCB Quote,

after Approval of charges close the Quote as Approved

• Transfer the case to respective Revenue SPOC.