Customer Support Executive

Role Summary

The Telecaller will be responsible for handling inbound and outbound customer calls, generating sales leads, following up with prospective customers, and providing product information. The role requires excellent communication skills, customer relationship management, and coordination with the sales team to improve conversions and customer satisfaction.

KRA: Task / Activities

● Make outbound calls to prospective and existing customers.

● Handle inbound customer enquiries professionally.

● Explain products, offers, and ongoing promotions.

● Generate qualified leads and schedule follow-ups.

● Maintain customer database and update CRM records.

● Coordinate with the sales team for lead closures.

● Follow up on pending enquiries and abandoned orders.

● Resolve basic customer queries and escalate issues when required.

● Achieve daily call and conversion targets.

● Prepare daily call reports and MIS.

KPI: Performance Metrics

● Daily outbound call target achievement.

● Qualified leads generated.

● Conversion rate from enquiries to sales.

● Customer satisfaction score.

● Follow-up completion rate.

● CRM data accuracy.

● Daily and monthly sales support targets achieved.

Required Skills

● Excellent Communication Skills (Tamil & English)

● Telecalling / Customer Handling

● Lead Generation & Follow-up

● Customer Relationship Management

● Basic Computer Knowledge

● MS Excel & MS Office

● Persuasion & Negotiation Skills

Preferred skills

● Experience in Apparel, Retail or E-commerce Industry

● CRM Software Knowledge

● Sales Coordination Experience

● WhatsApp Business & Email Communication

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person