Customer Support Executive

Customer Support Process

Job Location: Sector 18, Gurugram, Haryana
Job Type: Full-Time, Permanent (subject to company confirmation)
Work Mode: Work from Office
Experience: Freshers and Experienced Candidates
Education: Graduation Required
Salary: ₹23,000–₹25,000 per month (CTC), based on experience
Working Days: 6 days per week
Shift: Rotational shifts
Weekly Off: Rotational

Job Overview

We are looking for customer-focused and motivated individuals to join our team as Customer Support Executives at our office in Sector 18, Gurugram.

The selected candidates will handle customer queries, provide accurate information, assist with service-related requests, and ensure a professional customer experience while adhering to established process guidelines and quality standards.

This opportunity is open to graduates, including freshers and candidates with relevant customer support experience.

Key Responsibilities

• Handle customer queries and service-related requests through designated support channels.
• Understand customer concerns and provide appropriate resolutions in accordance with company procedures.
• Communicate clearly, professionally, and courteously with customers.
• Provide accurate and timely information regarding customer requests.
• Maintain accurate records of customer interactions and related details.
• Follow established processes, company policies, and quality standards.
• Meet assigned productivity, quality, and customer service targets.
• Escalate unresolved or complex issues to the appropriate team.
• Contribute to a positive customer experience through effective communication and problem-solving.

Eligibility Criteria

• Graduation is mandatory.
• Freshers and candidates with relevant customer support experience may apply.
• Good verbal and written communication skills.
• Basic computer knowledge and familiarity with routine computer applications.
• Good listening, problem-solving, and interpersonal skills.
• Ability to follow structured processes and quality guidelines.
• Willingness to work rotational shifts and rotational weekly offs.
• Ability to work from the office in Sector 18, Gurugram.

Salary and Compensation

• Freshers: ₹23,000 CTC per month.
• Experienced Candidates: ₹25,000 CTC per month.

The applicable compensation will depend on the candidate's relevant experience and the company's selection process. CTC refers to Cost to Company and may include applicable salary components and benefits as per company policy.

Work Schedule and Location

• Employment Type: Full-Time
• Work Location: Sector 18, Gurugram, Haryana
• Work Arrangement: Work from Office
• Working Days: 6 days per week
• Shift Schedule: Rotational
• Weekly Off: Rotational

Candidates should be comfortable working according to the assigned shift schedule.

Preferred Skills

• Customer service orientation
• Professional verbal and written communication
• Active listening and problem-solving
• Attention to detail and accurate documentation
• Ability to work in a process-driven environment
• Teamwork, adaptability, and willingness to learn

How to Apply

Interested candidates may share their updated resume using the contact details below.

Email: [email protected]
Contact Number: 7547072426

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person