Customer Support Executive

Job Description - Customer Support Executive
Location: Noida (Work from Office)
Department: Customer Support
Reporting Manager: Learning & Development

About RS Components
RS Components is a leading global distributor of industrial, automation, electrical, and electronic products.

About the Role
RS Components is looking for a customer-focused and proactive Customer Support Executive to manage customer inquiries, order processing, complaint resolution, and service excellence.

Key Responsibilities

• Handle inbound and outbound customer emails, calls and chat queries professionally.
• Handle inbound and outbound customer emails, calls and chat queries professionally.
• Assist customers with product information, quotations, order placement, order tracking, and returns.
• Resolve customer complaints and escalate complex issues to the concerned departments.
• Coordinate with sales, logistics, warehouse, and finance teams for smooth order execution.
• Coordinate with sales, logistics, warehouse, and finance teams for smooth order execution.
• Maintain accurate customer records and update CRM systems regularly. Ensure timely follow-up on pending customer requests and open cases. Support customers regarding payment status, invoices, delivery schedules, and documentation.
• Achieve service KPIs such as response time, resolution time, and customer satisfaction scores.
• Identify upselling and cross-selling opportunities and pass leads to the sales team.
• Maintain a high level of product and process knowledge.

Required Skills & Qualifications
Graduate in any discipline (preferred: Business / Commerce / Technical background).
5+ years of experience in customer support, telesales, or service operations.
Excellent verbal and written communication skills.
Strong problem-solving and complaint-handling ability.
Good knowledge of MS Office, ERP, and CRM tools.
Ability to multitask and work under deadlines.
Customer-centric attitude with positive approach.

Preferred Experience

• Experience in B2B customer support or industrial/electronics distribution industry preferred.
• Knowledge of supply chain/order management processes will be an advantage.

Key Competencies

• Customer Focus
• Communication Skills
• Team Collaboration
• Ownership & Accountability
• Time Management
• Attention to Detail