Customer Support Executive

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Job Description Customer Support Executive

Job Title: Customer Support Executive
Location: Bangalore
Working Days: 6 Days a Week
Languages Required: Hindi and English (Mandatory)

Job Responsibilities

1. Handle customer queries and provide timely and effective resolutions through calls, emails, or chat.
2. Communicate with customers in Hindi and English to understand their concerns and provide appropriate support.
3. Assist customers with product or service-related information, requests, and complaints.
4. Maintain professional communication and ensure a positive customer experience.
5. Record customer interactions, feedback, and resolutions accurately in the system.
6. Escalate complex issues to the relevant department and follow up until resolution.
7. Meet customer service quality standards, response time, and customer satisfaction targets.
8. Maintain accurate records of customer information and follow company policies and procedures.

Required Skills and Qualifications

• Excellent verbal communication skills in Hindi and English.
• Strong customer-handling and problem-solving abilities.
• Basic computer knowledge and familiarity with MS Office.
• Good listening skills, patience, and a customer-focused attitude.
• Ability to work in a team and handle customer queries professionally.
• Freshers and experienced candidates can apply.

Work Details

• Work Location: Bangalore
• Working Schedule: 6 days a week, with 1 rotational week off.
• Languages: Hindi and English are mandatory.
• Employment Type: Full-time.