Customer Support Executive

About the Role:

We are looking for a proactive and customer-focused Executive – Customer Support to join the Ornate Standard team. The candidate will be responsible for providing onsite and online installation, training, implementation, and ongoing support for the new wholesale version of Ornate Standard. The ideal candidate should have good communication skills, a basic understanding of software applications, and be comfortable interacting directly with customers. The candidate must also be willing to travel for short business tours across India whenever required.

Key Responsibilities:

• Perform onsite and online installation of Ornate Standard software at customer locations.
• Provide comprehensive software training to customers and end users.
• Understand customer requirements and provide appropriate software support.
• Handle customer queries and resolve issues within defined timelines.
• Provide post-implementation support and ensure smooth software usage.
• Conduct product demonstrations and explain software features and functionalities.
• Coordinate with the internal technical/product team for complex issues and escalations.
• Maintain proper records of customer issues, installations, training sessions, and resolutions.
• Follow up with customers to ensure successful implementation and satisfaction.
• Assist customers during software upgrades, configuration changes, and related activities.
• Prepare and share necessary reports related to customer support and implementation activities.
• Travel to customer locations across PAN India for installation, training, and support whenever required.

Required Skills:

• Good verbal and written communication skills.
• Customer-focused and problem-solving approach.
• Basic knowledge of software applications and computer operations.
• Ability to understand and explain software processes clearly.
• Good interpersonal and relationship-management skills.
• Ability to handle multiple customer queries and tasks.
• Comfortable working independently as well as with a team.
• Willingness to travel for short business tours across India.
• Good documentation and reporting skills.

What We Offer:

• Opportunity to work on a growing ERP/wholesale software product.
• Exposure to software implementation and customer handling.
• Opportunity to interact with customers across different locations.
• Learning and growth opportunities in the software and ERP domain.
• Dynamic and collaborative work environment.

About Dsoft:

Dsoft Group is a pioneering IT solutions company dedicated to digitally transforming the jewellery industry through its specialized and scalable software products. Headquartered in Rajkot, with a branch office in Ahmedabad, the company is powered by a passionate team of 125+ professionals committed to driving innovation, customer success, and technical excellence.

Our flagship product, ORNATE, is a trusted name in jewellery retail technology for over 35 years. With a strong presence in the market, ORNATE powers 5,000+ jewellery stores across India with its robust ERP and accounting solutions, helping businesses streamline operations, manage inventory, and scale effortlessly.

Building on this legacy, our latest innovation, SuvarnaSetu, is redefining how jewellers engage with their customers. This all-in-one digital commerce platform—comprising a branded mobile app, e-commerce website, and WhatsApp commerce—caters exclusively to family corporate jewellers. SuvarnaSetu equips them with powerful tools for customer acquisition and retention through

personalized engagement, gold SIPs, rate booking, gifting, and loyalty programs. With 200+ jewellers onboard and over ₹100 Cr in customer-driven activity, the platform is already making a significant impact and is primed for scale. Driven by the mission to digitally empower the jewellery ecosystem, Dsoft Group continues to deliver reliable, intuitive, and future-ready software solutions that accelerate business growth, elevate customer experience, and build long-term trust.

Know More:

Company Website details: https://www.ornatesoftware.com

Job Types: Full-time, Permanent

Pay: From ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person