Customer Support Executive

Role & responsibilities

• Handled customer queries and complaints through phone calls, emails, and chat, providing timely and effective resolutions.
• Provided accurate information about products, services, pricing, and company policies to ensure customer satisfaction.
• Resolved customer issues professionally, escalating complex cases to the appropriate departments when required.
• Maintained customer records, updated interaction details, and tracked complaints using CRM tools and ticketing systems.
• Followed up with customers to ensure issue resolution and maintain positive customer relationships.
• Managed multiple customer requests while meeting response time, resolution time, and service quality targets.
• Coordinated with internal teams to address customer concerns and improve the overall service experience.
• Collected customer feedback, identified recurring issues, and contributed to improving support processes.