Customer Support Executive

We are looking for a Customer Support Executive who will be responsible for assisting customers, resolving their queries, troubleshooting issues, and ensuring a smooth and positive customer experience. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to handle multiple queries efficiently.

Responsibilities:

• Handle customer queries via phone, email, and chat.
• Resolve customer issues and provide timely solutions.
• Manage support tickets and maintain customer records.
• Coordinate with internal teams for issue resolution.
• Follow up with customers to ensure satisfaction.
• Collect feedback and maintain strong customer relationships.

Requirements:

• 1–2 years of experience in Customer Support/Technical Support.
• Excellent communication and problem-solving skills.
• Customer-focused attitude and good follow-up skills.
• Basic knowledge of CRM/support ticketing tools.
• IT/software industry experience is preferred.