Customer Support Executive

Job Responsibilities

Process customer orders and sales transactions using SAP, ensuring timely and accurate order fulfilment.

Act as the main point of contact between customers and internal teams, handling enquiries and coordinating day-to-day operational matters.

Receive equipment for servicing and coordinate with service teams on repair progress, quotations, billing, collection and delivery arrangements.

Coordinate equipment deliveries and collections for Sales and Service departments.

Monitor inventory and loan equipment, ensuring sufficient stock levels and proper inventory control.

Liaise with the Finance team on customer accounts and related matters.

Coordinate administrative arrangements for exhibitions, training sessions and customer meetings.

Generate SAP reports, prepare audit documentation and conduct year-end stock counts.

Liaise with the Singapore Distribution Centre to ensure timely and accurate order fulfilment.

Perform other ad hoc duties as assigned.

Job Requirements

Minimum Diploma with 3-5 years of customer service and order processing experience

Good knowledge of sales and customer service techniques

Relevant experience in organizing & planning for trainings, exhibitions & internal and external meetings

experience with SAP

EA License No: 95C2823

EA Personnel No: R23112241

EA Personnel Name: Jin Yee

Manfield is a professional Headhunting, Recruitment and Consultancy Company first established in Singapore since 1995, we have also expanded our presence to Mainland China since 2005.

Our consultants in Manfield possess in-depth knowledge and expertise of industries that they specialise in.

With more than 100,000 unique profiles in our database, our dedicated team is constantly to source, interview and shortlist the ideal people for organisations, and have the passion to deliver effective human capital solutions. We are passionate to serve to our best capacity. We uphold professional values and instill confidence in our clients, including establishing long term business relationships with them.