Customer Support Executive

Job Role :Customer Support Executive

Job Description
Location: Silk Board (Work from Office)

Shift: Day Shift (No Night Shifts)

Working Days: 6 days/week (Sunday fixed off)

Job Type: Full-time, On-site

Cab Facility: Not provided

About the Role : We are looking for energetic, enthusiastic and customer-focused people to join our dynamic team. If you enjoy interacting with people, solving problems, and providing excellent customer experience over the call and email then this role is perfect for you!

Key Responsibilities

• Handle inbound & outbound calls with professionalism.
• Always ensure a positive and Premium Customer Experience
• Conduct consultative interactions over call with potential customers
• Perform detailed need analysis and recommend best fit solutions
• Provide product information and clarify product related queries
• Provide best and related ongoing offers to customers
• Generating and transfer qualified leads to the store team
• Maintain detailed records of customer interactions in CRM
• Work towards achieving team and individual targets.

Requirements

• Education: Any Graduate
• Experience: 0 2 or above years (Freshers welcome!)
• Languages: Excellent English & Hindi communication (mandatory)
• Skills:
• Excellent Communication Skills
• Strong interpersonal & listening skills
• Customer-first approach with patience & professionalism
• Willingness to learn & grow
• Good analytical and logical thinking skills

Preferred Candidate Profile

• Prior experience (preferred, not mandatory) in Inbound or outbound calling in pre-sales, Sales, customer service or Customer experience
• Freshers with excellent communication skills in English and Hindi & eagerness to build a career in Customer experience
• Positive, Openness in communication and team-oriented mindset.

Why Join Us?

• Only Day Shifts enjoy work-life balance
• Career growth opportunities with training & mentoring
• Vibrant and supportive team culture
• Great learning experience