Customer Support Executive

WE ARE HIRING!

Customer Support & Back-End Operations Executive

Company: Vision Rx Lab

Vision Rx Lab is looking for enthusiastic, responsible, and customer-focused candidates to join our team as Customer Support & Back-End Operations Executives.

Job Responsibilities

Customer Support

• Handle customer enquiries through phone calls, WhatsApp, and email.
• Provide order status updates and delivery information to customers.
• Respond to customer complaints and coordinate with the concerned departments for resolution.
• Follow up with customers regarding pending orders and service requests.
• Maintain good customer relationships and ensure customer satisfaction.

Back-End Operations

• Enter and process customer orders accurately in the system.
• Verify order details, prescriptions, and other relevant information as per company procedures.
• Coordinate with production, laboratory, sales, and dispatch teams.
• Track orders from receipt to completion and delivery.
• Maintain customer records, invoices, order details, and daily reports.
• Ensure timely processing of orders and proper documentation.
• Support daily office operations and other administrative activities.

Eligibility Criteria

• Minimum qualification: Plus Two or Graduation preferred.
• Freshers and experienced candidates can apply.
• Good communication skills in English and Malayalam.
• Basic computer knowledge, including MS Office and Excel.
• Good typing skills and attention to detail.
• Strong coordination, problem-solving, and multitasking abilities.
• Experience in customer support, back-office operations, optical labs, or order processing will be an added advantage.

Skills Required

• Customer handling and telephone etiquette.
• Data entry and documentation.
• Order management and follow-up.
• Teamwork and time management.
• Accuracy, responsibility, and a positive attitude.

Job Details

• Company: Vision Rx Lab
• Job Title: Customer Support & Back-End Operations Executive
• Employment Type: Full-time
• Experience: Freshers / Experienced
• Salary: As per qualification and experience
• Location: As per company requirement

How to Apply?

Interested candidates can share their updated resume or contact us directly.

Contact Number: 999 56 50 556

Join Vision Rx Lab and build your career with us!

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